General Information

Staying healthy is important to your overall success as a student. CSI administrates the health plans for all full-time Conestoga College students.

All eligible students are charged health plan fees with your tuition

To ensure all students receive adequate health care coverage, you have been charged health plan fees along with your tuition. Most full time fee paying (non-English for Academic Studies-EAS) students are charged the CSI extended Health & Dental Plan fee, and international students are additionally charged the Conestoga International Health Insurance Plan (CIHIP) fee.

CSI Extended Health & Dental Plan

This plan covers health care costs like prescription drugs, health care practitioners, dental, vision and travel. If you have dependants you would like to add onto this plan, you may do so during the change of coverage period. If you have alternative coverage from another source like a spouse, parent or workplace, you may choose to opt-out of your CSI health plan to get your money back. This can ONLY be done during the change of coverage period.
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College International Health Insurance Plan (CIHIP)

All full time (non EAS) international students have mandatory College International Health Insurance Plan provided by Studentcare. If you have a have a valid OHIP (Ontario Health Insurance Plan) card, you may be exempt from the College plan. This request must be submitted during the change of coverage period.
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CIHIP plan members can now access team of healthcare professionals online within minutes

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Questions and concerns

CSI is here to help. You can contact us with any general questions or concerns you have about your health coverage.
Contact us

CSI extended Health & Dental Plan

This extended plan covers all students for health care needs beyond what is covered by OHIP and CIHIP. Depending on when your academic year starts, you will be covered for a different timeframe at a different cost.

Health Plan Coverage


Change of Coverage Period

The Change-of-Coverage Period is at the beginning of the semester when you begin your studies. During this time you can opt out of the plan if you have alternative coverage, or enrol your spouse and/or dependent children in the Extended Health and Dental Plan.

Submitting a Claim

You can use your Plan benefits anywhere in the world. Reimbursements are in Canadian funds. Send all claims to Sun Life Assurance Company of Canada at the address indicated on the form. You can also file claims online through the Studentcare mobile app available for Apple and Android devices.
Health, dental and vision claims are insured by Sun Life Assurance Company of Canada. The group policy number is 17895.

Travel claims

Travel claims are insured by Blue Cross. The group policy number is 97180.
Travel coverage information

College International Health Insurance Plan (CIHIP)

If you get sick or suffer an injury while studying abroad, it’s important to get the medical attention you need. The Conestoga International Health Insurance Plan offers comprehensive insurance for basic emergency health-care services that may be difficult to afford outside your home country.
Just like your Extended Health and Dental Plan, depending on when your academic year starts, you will be covered for a different timeframe at a different cost.

Coverage Information

You are covered up to $5,000,000 in health-care benefits including hospitalization, doctors visits and lab testing. Click the link below for more information.
more information

Quick claiming and reimbursement

To submit claims such as prescription drug, doctor or hospital visit, click the link below and follow the instructions.
Submit a claim

More information:

Family enrolment

You can enrol your family (including your spouse and/or dependent children) within 30 days of your arrival by paying an additional fee. Common law and same-sex couples are eligible. Cost to enrol each family member is the same as the cost of the student.

Your health plan policy card

A coverage card will automatically be emailed to you by Studentcare. You must print and keep your health card on you at all times. If hospitalized you must call Studentcare toll free within 1 business day at the number on your health card.
If you have not received your card, or lost it, please complete the form found at the following link.
Please note that you must show your policy card to medical staff to be eligible for reimbursement.
COVERAGE CARD INFORMATION

Health care coverage is mandatory

Studentcare offers our students an excellent plan with great benefits at a reasonable cost. We want to make sure you are protected!

If you have an alternative source for health care coverage equivalent to the CIHIP plan then you may opt-out of the plan to get your money back. If this is the case, you must provide proof of coverage during the change of coverage period by emailing csihealthplan@conestogac.on.ca.

Your policy number

Your policy number is 017896, insured by Sun Life Assurance Company of Canada.

How to find a clinic

The Sun Life Preferred Provider Network (PPN) is one of the largest and most comprehensive networks of medical practitioners available to international students in Ontario. Click the link below to browse the options and find the clinic that best suits your needs. Each clinic is specially equipped to take care of you in the event of a medical problem or emergency and can process direct billing.
FIND A CLINIC

When does coverage start?

Your Conestoga International Health Insurance Plan will start on the first day of class.
If you are in our English language program (EAS- English for Academic Studies) your insurance will be automatically ordered each semester. If you are in any other program, your health insurance will be ordered when you start classes and it will expire on August 31.
If you arrive before the first day of classes, please email the address below to arrange Early Arrival Insurance.

Conestoga students can download the Dialogue app to connect to a team of healthcare professionals within minutes

Dialogue is an online platform that allows you to connect virtually with nurses and physicians via a mobile or web app from anywhere in Canada, free of charge.

Search Dialogue health in the App Store or on Google Play

What can I do with Dialogue?

  • Consult with a nurse about health-related questions via chat, video, or phone
  • See a doctor via secure video for a diagnosis or prescription
  • Get help with specialist referrals and lab requests
  • Be navigated to local resources to book medical appointments
  • Renew prescriptions, with free delivery to your pharmacy or your door
  • Access Dialogue’s clinic for minor emergencies free of charge, 24/7, privately and securely
  • Consult with health professionals in your time zone, Mon.-Fri. from 8am to 8pm, Sat.-Sun. from 10 am to 4 pm

How do I sign up?

  1. Download the Dialogue Health app onto your smartphone from the App Store or Google Play or access it online at: dialogue.co/signup-studentcare
  2. After clicking on “Get started,” enter your first name, last name, and date of birth.
  3. Complete your profile by entering your student ID and following the on-screen instructions.

Sign up now
You will then receive a personal welcome email in the coming days.

For any questions, contact:
support@dialogue.co

Questions or concerns?

CSI’s Wellness Office Coordinator will be able to help you find the answers you need to your health plan related questions.