Frequently Asked Questions

We have assembled this page to answer some of your most frequently asked questions. For instance:
Why does the CSI President always refer to students as Condors?
Conestoga College’s mascot is Cliffy the Condor. A common colloquial way of referring to students of a school is by referring to them as the school mascot, in our case Condors.
Can’t find the answer to a question?
Feel free to reach out to us through the chat button in the bottom of this window.
General CSI Services
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Is CSI hiring?
Check out our employment opportunities page for more information on positions we are hiring for.
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Does CSI offer any scholarships, bursaries, or awards?
CSI offers over 40 scholarships, bursaries, and awards!
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How can I apply for CSI scholarships, bursaries, and awards?
You can apply for them by completing the My Awards Application on the Student Portal.
Learn More
Health Plan and Insurance Questions
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I’m a domestic student, what health coverage do I have access to?
As a domestic student, you would have access to the CSI Extended Health and Dental Plan. This plan covers you for health costs including but not limited to: Prescription drugs and vaccinations, appointments with Massage therapy, chiropractor and physiotherapy, Vision and dental.
Learn more here.
Please note that this plan covers additional expenses not covered by OHIP -
I’m an international student, what health coverage do I have access to?
As an international student you have two coverage plans. Your first plan is the College International Health Insurance Plan (CIHIP), and it provides coverage for medical appointments, doctor’s checkups and emergency hospital visits, Ambulance rides, x-rays and lab testing, Maternity and much more!
Learn more here.Your secondary insurance covers you for additional costs not covered under your CIHIP coverage. This insurance is called the CSI Extended Health and Dental plan. This plan covers you for health costs including but not limited to: prescription drugs and vaccinations, appointments with massage therapy, chiropractor and physiotherapy, vision and dental. Learn more here.
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What is the Extended Health and Dental Plan?
Extended Health and Dental Plan
The Extended Health and Dental Plan provides coverage for prescription drugs, health practitioners like chiropractors, massage therapists, and physiotherapists, vision, dental, and travel.
Learn more here. -
What is The College International Health Insurance Plan? (CIHIP)
The College International Health Insurance Plan (CIHIP)
This plan offers comprehensive insurance for basic emergency health-care services for when you are injured, ill, or require immediate medical attention.
Learn more here. -
What is the Legal Protection Program?
Legal Protection Program
You have access to a legal hotline to ask questions about any area of law. If you have a case related to housing, employment, or academic concerns, you can receive a lawyer for your legal proceedings.
Learn more here. -
How can I book an appointment to see a doctor?
You can book an appointment through the Conestoga Medical clinic by emailing or calling. All appointments will be held over the phone during this time.
Conestoga Medical Care Clinic
medicalcare@conestogac.on.ca
519-748-5220 ext. 3679If you are an international student, you can also book a virtual appointment through Dialogue. Dialogue is an online platform that allows you, as well as your spouse and children who are also enrolled in CIHIP, to connect virtually with nurses and physicians via a mobile or web app from anywhere in Canada, free of charge.
Connect to a team of healthcare professionals within minutes with Dialogue
Student Registration
Download the App
support@dialogue.co
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Where can I use my CSI Extended Health and Dental Plan?
You can use your Plan benefits anywhere in the world, but you may want to use a Studentcare Network Provider for additional savings! You can find a list of them and the discounts you will receive here on their website using their search tool.
Learn more here
The CSI Wellness office located in the Rec Centre on Doon campus, and is home to our Massage Therapy, Chiropractic and Physiotherapy Practitioners! Connect with us to book an appointment, ask a question about your health plan or to submit a claim.CSI Wellness Office
519-748-5131 x3585
csihealthplan@conestogac.on.ca
Please note that the Wellness Office is not accessible during the current campus closure, but we are happy to accept a call or email to answer any questions you may have. -
Where can I use my College International Health Insurance Plan (CIHIP)?
You can use your College International Health Insurance Plan (CIHIP) for services at any hospital, urgent care, or walk-in clinic. For a list of locations that offer direct billing, use this search tool.
Learn more here -
Where can I get my coverage card?
Extended Health and Dental Plan
By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most Canadian pharmacies. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.
Learn more hereCollege International Health Insurance Plan
The coverage card for the College International Health Insurance Plan (CIHIP) will be emailed to your Conestoga College email. Don’t see it? Try checking your ‘Junk’ or ‘Spam’ folder! If you do not receive it, you can request a new one.
Learn more here -
How do I Submit a claim?
Extended Health and Dental Plan
You can submit a claim for services covered by the CSI Extended Health and Dental Plan by mail or through the Studentcare Mobile App.
Learn MoreCollege International Health Insurance Plan
You can submit a claim for services covered by the College International Health Insurance Plan (CIHIP) online.
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How can I opt-out of the CSI Extended Health and Dental Plan?
You can opt-out during the Change-of-Coverage Period by uploading proof of coverage from another health plan.
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Can I opt-out of the CSI Legal Protection Program?
Yes. You can opt-out when you confirm your invoice.
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How can I add my partner or family onto my health plan?
Extended Health and Dental Plan
You can enrol your partner or family online for a fee. For full eligibility, details, and the online portal, click the link below.
Learn MoreCollege International Health Insurance Plan
You can enrol your partner or family online for a fee. For full eligibility, details, and the online portal, click the link below.
Learn More
Get Involved Questions
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How can I get involved?
There are many ways to get involved! Learn more about CSI Clubs, the Student Rep Program, the International Student Advisory Council, and the Board of Directors.
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How do I apply for the Student Rep Program?
You can apply by filling out the application form.
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What CSI Clubs are available to join?
Find a list of active CSI Clubs at this link:
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How can I start a CSI Club?
Learn how to start a CSI Club at this link:
Learn More
Event Questions
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Where can I find out what events are happening?
The CSI Events Calendar is a great place to check for upcoming events or following our social media accounts!
Events Calendar
Facebook
Twitter
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Where can I suggest an event idea?
You can email us with event ideas you may have.
csievents@conestogac.on.ca -
How are winners picked for prizes?
Most winners are picked at random and your chances of winning vary based on how many people enter. Other prizes may be won by demonstrating a skill, through a vote, or other methods and will be expressed in the contest rules.
Housing Questions
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Where can I find housing?
CSI is partnered with Places4Students.
Learn more here -
How can I be a good neighbour?
Familiarize yourself with community resources, tips to follow for your safety, and other important information in our Good Neighbour Guide.
Learn more here -
Where can I find housing supports and resources as an International Student?
International Services offers housing supports and resources.
Learn more here
Board of Directors Questions
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What does the CSI Board of Directors do?
The CSI Board of Directors (or BOD) is here to represent you as a student during your time here at Conestoga to improve your student experience!
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Who are the CSI Board of Directors?
The CSI Board of Directors is made up of 7 Directors, 2 Vice Presidents, and 1 President.
Learn more here -
What can I contact the CSI Board of Directors about?
You can contact the CSI Board of Directors with any of your feedback about your student experience! They want to hear everything you have to say so they can work on making your student experience awesome!
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How can I contact the CSI Board of Directors?
You can email them directly at this address: csibod@conestogac.on.ca
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How do I join the CSI Board of Directors?
You must run the CSI Board of Director’s Election. Elections normally happen in February and March each year.
Learn more here
Conestoga Fee Questions
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Who do I contact about my fees?
If you are an international student, email:
internationalfees@conestogac.on.ca
If you are a domestic student, email: studentfees@conestogac.on.ca -
Is my campus open?
Keep up to date about on whether your campus is open below
Learn more here
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How can I get items I left in my locker?
Learn more about accessing campus to get items left in your locker.
Learn more here -
How do I log in to my Student portal?
Access the Student Portal here
When you reach the login page for the student portal, you will be prompted for your Username/student number and your password. You can access the Portal for the first time using: Student Number (Your seven-digit Student Number, for example 1234567). Password (Your Date of Birth in an eight-digit format such as YYYYMMDD. On entering your birthdate in the correct format, you will be requested to enter a new password of your own choosing. Subsequent logins will require this new Password.
Note that your student password will also be used when accessing the College Portal and SIS (if applicable). -
Where can I get help or ask questions about Visas and Permits?
International Services offers online resources for you to learn about different Visas and Permits or you can contact and International Student Advisor.
Learn more here.
Transportation Questions
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What transportation is offered in Waterloo Region? (Kitchener, Waterloo, Cambridge)
Conestoga students can use Grand River Transit to travel around the city. Click the link below to learn how to gain access
Learn more here -
What transportation is offered in the City of Guelph?
Conestoga students can use Guelph transit to travel around the city. Click the link below to learn how to gain access
Learn more here -
What transportation is offered in the City of Brantford?
Conestoga students can use Brantford Transit to travel around the city. Click the link below to learn how to gain access
Learn more here -
What other College-operated transportation options are available to me?
Please be aware that due to Conestoga College campus closures, none of these shuttles are currently running, but will resume when regular campus activity resumes.
Both Conestoga Students Inc. and Conestoga College offer shuttle service at the Doon and Cambridge campus, The Waterloo campus, and the Brantford campus.
CSI’s shuttle runs from the Doon campus doors six and three to residence to the Cambridge campus main door.
The college run shuttle in Branford runs a continuous loop between 50 Wellington St, 274 Colborne and the Branford daycare Centre between 7:30 AM and 6 PM. It also offers select times to the Branford municipal Airport.
The College run Waterloo Shuttle runs a continuous loop between the south parking lot on University Avenue, the Main campus, the colleges buildings on Marsland Drive and Deerborn Boulevard, as well as to University Gates. This runs from 7:30 AM to 5:40 PM.
Please note that there is no campus to campus transportation other than the Doon-Cambridge Shuttle Run
Miscellaneous Questions
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What is an Open Educational Resource? (OER)
An Open Educational Resource (OER) is a free textbook that is written by educators and shared for free to reduce the cost of textbooks for students and improve accessibility.
Learn more from Conestoga’s Library about OERs. -
Where can I find OERs?
You can search for an OER through eCampusOntario or OASIS.
eCampusOntario
OASIS